DELIVERY TIME


After validation of your purchases and their payment, the orders are processed and shipped as quickly as possible by the delivery method you have previously chosen when placing your order.

Items indicated in stock are delivered between 2 and 8 working days, for items on order the delivery time is notified on the item page. In case of purchase including items on order and items in stock, the shipment will be made in one go, or upon receipt of the items on order by the various manufacturers. If you wish to receive the items in stock more quickly it is therefore necessary to make two purchases, one for items in stock, the other for items on order.


SHIPPING METHODS

DELIVERY BY MONDIAL RELAIS

Shipment of your package by Mondial Relais with delivery to the retailer of your choice. For any delivery outside Europe and metropolitan France the customs charges and taxes remain the responsibility of the customer.

Delivery in France, Belgium and Luxembourg

Method: delivery at relay point
Deadline: 72 hours after shipment
Tariff: fixed shipping cost of 7 euros and free shipping from 75 euros of purchase

POSTAL DELIVERY BY COLISSIMO

Shipping of your package by La Poste in colissimo with home delivery (in case of absence your package remains at your disposal in your post office). For a delivery of jewels or accessories of small sizes the articles are dispatched in Lettre Max followed. For any delivery outside metropolitan France the customs charges and taxes remain the responsibility of the customer.

Delivery in France, Corsica and Monaco

Method: home delivery or relay point
Delay: 48/72 hours after shipment
Rate: fixed shipping cost of 12.00 euros

Delivery in Spain and other European countries

Method: Home delivery
Deadline: reception according to destination
Rate: fixed shipping cost of 15 euros

Delivery in Switzerland

Method: Home delivery
Delivery time: receipt between 3 and 7 days after dispatch.
Rate: fixed shipping cost of 30 euros

Delivery DOM TOM

Method: Home delivery
Deadline: reception according to destination
Rate: fixed shipping cost of 30 euros
Shipping Canada
Method: Home delivery
Deadline: reception according to destination
Rate: fixed shipping cost of 42 euros

RETURNS AND EXCHANGES

You have 14 days from the date of receipt of your order to return it to our logistics provider at the following address:


22 Rue du Moulin a Vent
37530 LIMERAY
FRANCE



Items must be returned to us in new condition, not worn, not soiled, with labels and original packaging. If these conditions are not respected the return will not be accepted and the parcel will be returned to you at your expense either after receipt of the payment corresponding to the shipment according to the weight of the parcel and the destination.

Please note that items meeting hygiene standards are not accepted such as underwear, piercing, earrings, makeup ... as well as items made to order.

RETURN FOR EXCHANGE

Upon receipt of your return an email will be sent to you in order to give you a credit code of the amount of the article from which will be deducted 5 euros corresponding to the participation of the new shipment which will be the only shipping costs to pay, you can then place a new order of the new size or the new article by deducting the amount of the credit.

RETURN FOR CREDIT

Upon receipt of your return, an email will be sent to you in order to give you a credit code for the amount of the article from which will be deducted 5 euros corresponding to the participation of the new shipment which will be the only shipping costs to be paid you can then place a new order of the new size or the new article by deducting the amount of the credit.

RETURN FOR REFUND

You have a right of retraction allowing you to ask for a refund of the articles. Refunds are made within 14 days after receipt of the return by the same payment method as your initial payment. Attention the right of retraction is not valid for items subject to hygiene standards or on orders.